Privacy policy

1. Personal Information

We thank you (Customer/User/You/Your) for registering with Services 4 Home (S4H) as its brand, (We/Us/Our/S4H) on https://www.services4home.in (Website) as well as on our Mobile Application (App). Your agreement with us includes these user terms and conditions of use (Terms) and our privacy policy (together the Policies). If you don't agree with these terms, then please don't use our services (defined later). Please note that you will not be able to book services offered by Services 4 Home, if you have not clicked and accepted these terms. 1.1 We categorise information about you (collectively referred to as "Personal Information") as follows: A.Profiling Information: Information which you provide when you register for a service, which may include some or all of the following: - information about your personal identity such as gender, name, job title, address, marital status, age, preferences, likes and dislikes etc.; - your financial information such as your banking details and any information relating to your lifestyle levels; and - your contact details such as your physical addresses, postal addresses, telephone and fax numbers and the like. In the case of Facebook aligned services (if so opted by you), publicly available information of your friends, their likes and dislikes, etc. B. Payment and Account Information: Your account history with us including (without limitation) all billing information and communications, payment history etc. We maintain this in encrypted form on secure servers. C. Service Usage: Information about your navigation using our services, for example the URLs of websites, which you visit and from which you request downloads. D. Log information: Information such as your web request, IP address, browser type, browser language, date and time of request. In case of booking via call, Services 4 Home may record calls for quality and training purposes. E. Transactional Information: Transactional history (other than banking details) about your e-commerce activities. F. Correspondence Information: Content, information about your correspondents, and the destination/origin of communications between you and any other person using our services, which include email communications, blog, chat room and discussion board communications, instant message communications, experts forum communications, fax mail communications, membership of mailing lists etc. G. User IDs: Your usernames, passwords, email addresses and other security-related information used by you in relation to our services. H. Stored Information: Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc. We only collect your personal Information to conduct our business and to enable us to deliver and improve our services. 1.2 We do not and shall never for any reason whatsoever sell your Personal Information to any third party or otherwise trade on it. We will only disclose your Personal Information in accordance with this Policy. If we want to use it for any other purpose, we will obtain your prior written consent. If you decline to submit personal information to us, then we will unfortunately not be in a position to provide the Services to you. All the information provided by you to us is to an open, public environment or forum that may be accessed by third parties. It is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments. Information, which is disclosed publicly, is also shared with our affiliates, third party service providers, sponsors of competitions etc. unless expressly stated otherwise. We are not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. You accordingly disclose information in a public environment at your own risk.

2. Right to Collect

By accepting the Terms of Service you agree that we may collect and store your Personal Information as long as you use our Services subject to the limitations set out in this Policy. 2.1 We collect your Profiling and Account Information for the following reasons: A. We need your identity details, contact details, bank information and account history to manage our relationship with you and provide Services to you. We may use this information for suggesting products that you might like on our Website. We will only disclose this information as provided below. B. We use certain of your information in an aggregated form to compile statistical and demographical profiles for our business and marketing activities. We may disclose such information about you, provided that the information is in an aggregated form that is not capable of being used or interpreted in such a manner as to identify you. 2.2 We collect and store your service usage and transactional information to: A. Determine and verify the service charges payable by you and to administer our relationship with you. B. Comply with any statutory or regulatory requirement. C. Compile statistical and demographical profiles about you for our business and marketing activities and to customise our services to you. While we are entitled to use such information about you for our own internal business purposes without limitation, we will only disclose it in an aggregated form that is not capable of being used or interpreted in such a manner as to identify you. D. Monitor your use of our Services for the purposes of ensuring compliance with our terms of service. E. Surveys: We may from time to time conduct voluntary surveys of visitors to the Website to obtain aggregate demographic information about them. Such information may be compiled and shared in the aggregate with advertisers and other third parties. 2.3 We collect and store your correspondence information and personal identifiers to: A. Comply with our obligations under law. B. Monitor your use of our Services in order to ensure your compliance with our Terms of Service. 2.4 Any Personal Information which we collect and which we may use in an aggregated format ensuring you are not individually identified is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including (without limitation) the commercial sale thereof to third parties. Sometime we use "cookies" so that we can provide you with more customised information when you return to our Website. "Cookies" are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can set your browser to notify you when you are sent a "cookie", giving you the chance to decide whether or not to accept it. If you do accept a "cookie", you thereby agree to our use of any personal information collected by us using that Cookie. You may update your profiling information at any time on the Website. You acknowledge and agree that in the interests of improving personalisation and service efficiency, we may, under controlled and secure circumstances, share your personal information with our affiliates (an entity which is our subsidiary or holding company or a subsidiary of our holding company or an entity which controls, is controlled by or is under common control with us). 2.5 Physical safety / emergency alerts to send SMS In addition, tracking information will be collected as you navigate through our Services, including, but not limited to geographic areas. In case of emergency your mobile phone will send your GPS coordinates and an SMS, during the service, to our servers. Most GPS enabled mobile devices can define one’s location to within 50 feet. 2.6 INFORMATION COLLECTED BY MOBILE APPLICATION Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications. When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation: A. Your preferred language and country site (if applicable) B. The manufacturer and model of your mobile device C. Your mobile operating system D. The type of mobile internet browsers you are using E. Your geolocation F. Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the Mobile Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application Information to allow us to personalize the services and content available through the Mobile Application Data from SMS/ text messages upon receiving Device permissions for the purposes of (i) issuing and receiving one time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer SMS/ text message data to any third party other than as provided under this Privacy Policy.

3. General Exceptions

If we are required to intercept, disclose, monitor and/or store your Personal Information: (a) by law; (b) to conduct our business; (c) to secure our systems; or (d) to enforce our own rights, we will do so in the manner as prescribed by law. Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we will not be liable to you or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage. In order to ensure that all our users comply with the Terms of Service, we may monitor your personal information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance. To ensure that the security and integrity of our Services are safeguarded, we may monitor your personal information. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content. We may under certain circumstances procure an element of the services from a third party service provider. To the extent that it may be necessary, and solely for the purposes of providing the Service to you, you agree that we may disclose to such third party any of your Personal Information that may be necessary for the procurement of services from the third party.

4. Third Party Policy

This app contains a software development kit (“SDK”) from third party like (Facebook and Google), The SDK is integrated with this app for the purposes of profiling the device on media consumption and other device data and utilizing the same to analyse media behaviour and/or target relevant content and ads to the device (“Services”) pursuant to the terms and conditions of Google and Facebook Inc (“Terms of Use”).